Erythromycin Eye NewbornPosted on May 30th, 2009 1 comment
Erythromycin Eye Newborn, That kind of CRM can cost a fortune. But remember, you have some kind of CRM system in place now, 40mg Erythromycin Eye Newborn, whether it is in file folders or an in-house database. 1000mg Erythromycin Eye Newborn, Don’t confuse a software solution with the important function we all share—managing the customer base. Improving true CRM, especially for a small company, Erythromycin Eye Newborn australia, can be what makes or breaks the business. 100mg Erythromycin Eye Newborn, Simply put, technology can improve your customers’ experience. I’m not saying make your company robotic, Erythromycin Eye Newborn. Technology can make your organization more responsive and more humanistic by allowing your people to do their jobs better, Erythromycin Eye Newborn us. Technology can free up your people’s time so they can handle the things that human beings do best. Erythromycin Eye Newborn india, Too often, small business owners believe that their customers always want to talk to them. That’s not true, Erythromycin Eye Newborn japan. Erythromycin Eye Newborn, What is true is that we’ve trained our customers that talking to us in real time, by phone or face to face, is how you get things done.When I speak about automating mundane tasks, many business owners think I am advocating a soulless, mechanized customer encounter. Far from it—the idea here is to provide a higher level of service in those areas where technology is the best tool. Erythromycin Eye Newborn mexico, When I was president of that corporate apparel company, 40 percent of the time our customer service staff spent on the phone with customers was answering two questions: “Is my order close to shipping?” and “Can I get another catalog?” By simply automating these two mundane, repetitive tasks via our Web interface, 10mg Erythromycin Eye Newborn, our highly trained customer service staff was able to become increasingly proactive, 50mg Erythromycin Eye Newborn, not reactive, and provide more high-value service. Computer systems don’t do a good job of answering questions such as,“How red are your red shirts?” They can’t answer questions such as, “Bob gained a lot of weight since last year’s show; do you think he needs an XXL or a 3XL?” These types of questions present an opportunity to really shine. Our well-trained staff could now devote their newfound time to answering these more qualitative questions. By freeing up our staff ’s time, technology allowed
us to provide more quality touches.
Taken From:The 7 Irrefutable rules of Small Businnes Growth.
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